Supporting our customers during the Coronavirus read more
terms and conditions
1. Booking Accommodation
By booking accommodation online through www.cpghotels.com you agree to the following terms and conditions:
1.1 Cancellation Policy for Best Available and Package Accommodation
No cancellation fee is payable on reservations cancelled up to 2pm, 1 day prior to arrival.
A cancellation fee equal to the value of the first night’s accommodation will be charged for cancellations received after 2pm, 1 day prior to arrival.
A no show fee equal to the value of the first night’s accommodation will be charged for accommodation not taken up and where no cancellation is received after 2pm, 1 day prior to arrival.
In the event of non-payment, the hotel reserves the right to charge the guarantor’s credit card (supplied at the time of reservation).
1.2 Payment & Cancellation Policy for Advance Purchase or Non-Flexible Accommodation
Your Credit Card will be charged at the time of reservation. By taking advantage of an Advance Purchase rate you will not incur a 2.25% processing fee on your accommodation.
No cancellations are permitted and refunds will not be given for accommodation reserved under these categories.
1.3 Payment & Guarantee Policy for all other Rates and Packages
All reservations must be guaranteed with a valid credit card at the time of reservation.
The credit card provided is used to guarantee the reservation only. Payment will not be taken from the card unless required under the terms of the Cancellation policy of your reservation.
Guests are required to provide a security deposit at check-in by credit card or cash, to guarantee payment of any incidental charges. This may be in the form of a credit card authorisation, or a refundable deposit made in cash or by debit card charge. Cheques are not accepted.
The Hotel reserves the right to cancel your reservation if you are unable to comply with this policy.
A charge of 2.25% will be applied to all credit card payments made at the Hotel. This affects Visa, MasterCard, JCB, American Express and Diners Club. Debit cards will not be charged unless the card is not available at the time of payment. Payments by cash or EFTPOS do not incur transaction fees. You are entitled to change your payment method on check-out to cash or EFTPOS to avoid these fees.
1.4 Rates are not guaranteed when making amendments to existing reservations.
1.5 Arrival and Departure
Check-in time is from 2 pm.
If you require an earlier check-in please advise reservations at the time of your reservation, although we do not guarantee early arrivals we will endeavour to offer a suitable room if available. Please advise your approximate arrival time when making your reservation.
Photo ID must be produced upon check-in to verify Reservations.
To guarantee early check in, please book your room to include the night before you arrive and you will be billed accordingly.
Check-out time is before 11 am for all hotels.
Late checkouts are not guaranteed and must be pre-arranged.
If you would like a late check-out, please request it from reception at the time you check in. A charge may apply subject to the availability of the hotel.
Late check-out is at the discretion of reception staff.
In busy times the hotel reserves the right to charge a late departure fee. This is based on an hourly charge.
Please check with hotel reception upon arrival.
1.6 Child Policy
Children under 14 years of age, stay Free of Charge with an accompanying adult in the same room and using existing bedding.
Persons under the age of 18 years may not occupy a room on their own unless accompanied by parents or legal guardian staying in a separate room that have given permission and accept full and final responsibility.
Family Packages mean 2 adults and 2 children up to the age of 14 years
All rates are subject to change.
Rates are inclusive of 15% GST.
Smoking is not permitted in the guest rooms or public areas within the hotel buildings. Should you and/or your guests smoke in a room a cleaning fee will apply. You will also be responsible for any costs, damage, or liability arising as a result of smoking and/or any smoke detectors being activated by you.
No animals are permitted except for working assistance dogs (Guide and Hearing Assistance dogs only).
We reserve the right to limit the number of people in any one room.
Any damage to the room or property may be charged to the credit card provided, or billed to the guest and may include loss of income if applicable.
We operate a secure data network. The online reservation process is secured using SSL (Secure Socket Layer) technology. This is to prevent anyone from intercepting your credit card details during transmission via the Internet. Your credit card details will never be sent in an email or transmitted by any means other than SSL.
You may be asked to produce proof of your Identity in order to check-in. This is in the interests of safety and security of our hotel and guests.
1.8 Non Payment
In the event of non-payment of any monies owed not paid in accordance with the above terms and conditions after departure the signatory of the registration card (legally binding contract), or otherwise contracted person shall pay any amounts due plus interest on monies owed from the due date until actual payment. The contracted person also pays all costs, court costs and collection fees incurred by CPG Hotels in enforcing its rights.
2. Your Responsibilities Regarding the Use of the Website
You agree to use this Website only for the purpose for which it is being provided. You agree not to use this Website for any improper, injurious, offensive or unlawful purposes. You agree not to damage or disrupt this Website.
3. Our Best Rate Guarantee
Book online with CPG Hotels and if within the next 24 hours of booking if you find a lower, immediately bookable rate on the internet, with the same reservation conditions (room category, dates, number of people staying, restrictions, terms and conditions), please contact us and we will match the rate plus extend a further 10% discount on your rate.
TERMS AND CONDITIONS
- Best Rate Guarantee applies to public rates and reservations made online only.
Reservation must be made directly via the hotel website prior to making a claim.
- Applicable against bookable rates for the same length of stay, dates of reservation, room category, number of persons, currency, and other reservation conditions.
- Claims will only be accepted within 24 hours after reservation is made.
No claims will be accepted for arrivals within 72 hours (3 days) of claim.
CPG reservations department will investigate and inform you of our decision within 48hours of having received your claim.
- CPG Hotels will extend a further 10% discount on the booked rate once your claim is confirmed. The discount will be applied to your reservation prior to arrival and reconfirmed.
- CPG Hotels Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay
The Best Rate Guarantee does not apply to:
- Opaque packages that price room nights with any other components such as tours, flights, transfers, etc
- Auction sites
- Private members sites
- Closed user group offers
- Negotiated rates with CPG Travel Partners
- Gift vouchers
To proceed with the claim please send us ALL the following information via email to the properties reservations email:
- Guest Name
b. Reservation Confirmation Number
c. Check In/Check out Dates
d. Website address where you found the lower rate
e. A screenshot featuring the date and time at which you found lower rate. The screenshot must show the dates of travel, room type, rate, and inclusions.
4. Intellectual Property
All Intellectual Property on this Website is owned by CPG Hotels, or content suppliers for CPG Hotels No part of this Website may be:
- Distributed or copied for any commercial purpose, nor incorporated in any other work or publication (whether in hard copy, electronic or any other form); or
- Resold, published, copied, reproduced, transmitted or stored (including in any other website or other electronic form) except that you may print, or download to your hard drive, extracts from the Website only for informational and non-commercial purposes use, without express prior written permission of CPG Hotels or, in the case of content owned by a CPG Hotels partner or content suppliers for CPG Hotels, the relevant CPG Hotels partner or content supplier’s express prior written consent.
The information provided on this Website is for general guidance only. Users of the information contained on this Website must make their own assessment of the suitability and appropriateness of the Products, Services and information for their particular use. Hotel rooms may differ from actual image shown. Configurations may be different depending on room location. Not all rooms have balconies or scenic views.
6. Contacting Us