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voucher terms and conditions

1. Reservations against Gift Vouchers

  • Reservations against vouchers will not be accepted within 03 working days of the purchase of the Voucher.
  • Reservations must be made directly with the property and the voucher number must be quoted at the time of booking.
  • First and Last name of the guest must match the names on the Gift Voucher / Booking reservation.
  • If the guest is unable to use the voucher and desires to transfer this to a relative or friend, the guest is required to contact the property directly. Transfer of the voucher is subject to proof of original purchase, validity of the voucher, proof of identity of the purchaser and recipient, circumstances of the request & the discretion of the property.
  • A gift Voucher recipient may redeem two or more separate gift Vouchers in one transaction.

1.a. Accommodation Vouchers

  • Blackout dates may apply to seasonal periods, such as school holidays, public holidays, and special events periods.
  • Gift vouchers are ‘redeemed’ upon check-in
  • Photo identification and a valid credit card are required upon check-in.
  • Accommodation Vouchers entitle the bearer to the dollar value of the voucher for available rooms. Actual accommodation rates may vary and are listed as the best available rate at the time of booking, on our website.
  • To cancel a reservation for a Voucher Booking, the guest must contact the hotel directly.
  • Gift Voucher bookings not cancelled 24 hours prior to check-in time (i.e. by 2.00 pm on the day prior to arrival), will entitled us to deduct up to the full value of the gift Voucher as a cancellation fee.

1.b. Monetary Vouchers

  • Monetary gift Vouchers entitle the bearer to the dollar value of the voucher for purchase of available rooms, services, products at the respective property
  • If the amount of the voucher is less than the total value of the purchase, the voucher recipient will be asked to pay the balance.
  • Any remaining balances on monetary vouchers, can be used towards payment or part-payment of room account or for additional charges or services used in the hotel including; food and beverage charges, mini bar, in-house movies, car parking or other incidental charges.

1.a. Non-Accommodation Vouchers

  • Blackout dates may apply to seasonal periods, such as school holidays, public holidays, and special events periods.
  • Gift vouchers are ‘redeemed’ upon arrival at the restaurant.
  • Photo identification and a valid credit card are required
  • F&B Vouchers entitle the bearer to the dollar value of the voucher for relevant dining options detailed on the voucher.
  • To cancel a reservation for a Voucher Booking, the guest must contact the hotel directly
  • Gift Voucher bookings not cancelled 24 hours prior to booking time, will entitled us to deduct up to the full value of the gift Voucher as a cancellation fee.

2. Purchase of Gift Vouchers

  • CPG Hotels gift vouchers are valid for the New Zealand dollar amount displayed on the Voucher and cannot be exchanged or refunded for cash.
  • CPG Hotel gift vouchers include GST of 15% in New Zealand Dollars.
  • Any other taxes, charges, fees or duties that are, or may be, levied on such prices or services must be paid for by the customer unless stated otherwise.
  • Gift Vouchers do not accrue any Accor reward or loyalty points when purchased or redeemed at Hotel Grand Windsor.
  • The dollar value that is purchased on the gift Voucher is a pre-payment for the period of validity specified on the voucher.
  • The gift Voucher is to be treated like cash. No credit card, credit line, overdraft protection or deposit account is associated with the gift Voucher, nor are they legal tender.
  • CPG Gift Vouchers may only be redeemed at the CPG hotels / Fable Hotels that are mentioned on the Gift Voucher certificate
  • Gift vouchers may not be copied or reproduced in any circumstance.

3. Delivery

  • CPG Hotels gift Vouchers are delivered by email to the email address nominated by the purchaser. Some email accounts may categorize our emails as ‘spam’ email. To avoid this, please add our email address to your address book.
  • The gift voucher recipient accepts full responsibility for the safekeeping of the Gift Voucher.
  • CPG Hotels is not liable or responsible for any loss suffered because of an email gift Voucher being blocked by web filters or firewalls. If the recipient does not receive the email gift Voucher, please contact the hotel directly.

4. Expiry Date

  • All gift Vouchers have the appropriate expiry date marked on them.
  • Gift Voucher expiry dates cannot be extended under any circumstances.
  • The value of the gift Voucher should be used before the expiry date. Any unused value will not be refunded and will become the property of CPG Hotels upon expiry.
  • Where an expiry date has not been marked on a gift Voucher, such gift Voucher will be valid for 12 months from the date of purchase, or such minimum period as applies pursuant to applicable legislation.
  • If you have any questions regarding the expiry date of your gift Voucher please email /call the property directly.

5. Lost/ Stolen Gift Vouchers

  • Unused value on a lost or stolen gift Voucher may not be refunded or exchanged for cash or credit.
  • CPG Hotels accepts no responsibility for lost, stolen or fraudulent gift Vouchers or their unauthorized use.
  • The guest may contact the property directly to report a lost/stolen gift voucher. The hotel will endeavour to reissue the voucher if it has not already been redeemed. Reissue of the voucher is subject to proof of original purchase, validity of the voucher, proof of identity of the purchaser & recipient, circumstances of the loss & the discretion of the property.
  • CPG Hotels will endeavour to help prevent the use of the lost or stolen Voucher, there is no guarantee that this will prevent the unauthorized use of the gift Voucher and no representation or warranty is made by CPG Hotels that this will prevent any unauthorized use by a third party. It is the holder’s responsibility to ensure the safekeeping of their gift Voucher(s).
  • Gift Vouchers will be void and will not be redeemable if they are defaced, mutilated, altered, or tampered in any way.

6. General Liability

  • To the extent permitted by law, CPG Hotels makes no representations, warranties or conditions of any kind, express or implied, with respect to the gift Voucher.
  • To the extent permitted by law, CPG Hotels will not be liable for any injury, damage, expense, or loss whatsoever (whether direct or consequential) in relation to a gift Voucher, the use of a gift Voucher, or with respect to any matter relating to or arising from there. This clause does not affect, and is not intended to affect, any rights a consumer might have, which are not able to be excluded under the Competition and Consumer Act 2010 or under any other applicable consumer protection laws.

7. Complaints Handling

  • The customer must contact the property directly, for any concerns / errors / disputes about their Gift Voucher.

8. Acceptance of Terms & Conditions

  • Purchase of any CPG Voucher indicates the customers’ acceptance of all terms and conditions.

9. Right to Change, Modify or Amend

  • CPG Hotels reserves the right to modify, change or amend these terms and conditions at any time effective immediately upon notification on the CPG Hotels website.

10. Governing Law

  • These terms and conditions will be governed by and construed in accordance with the laws of New Zealand.

11. Privacy

  • We do not collect or retain any credit card information in the purchase of gift vouchers online.